How to apply for Internet Banking?
Web Address of Internet Banking?
What kind of transactions can I do in Internet Banking?
Do I have to pay a fee for transactions conducted via Internet Banking?
I forgot my password or Internet Banking blocked, what can I do?
You must call our Customer Contact Center.
How can I cancel erroneous transfers or operations I have sent via Internet Banking?
The transactions via Internet Banking are processed online (in real time), which is not possible cancellation.
I did money transfer from your bank, fell out of my account but did not reach the opposite bank.
You can take reference number of your transfer from Call Center and you can request information about status of your payment from opposite bank.
What is SMS verification?
SMS Verification is a security measure , in order to increase the security of operations during our customers’ transactions over the internet,.
After SMS identification process, the one-time password above the limits set on transactions is sent to your mobile phone.
How do I update my cell phone information? I changed my cell phone number / SIM card is changed what should I do?
Internet Banking users Individual and legal entity for purposes of their own safety can change the data cell phones at the branch.
If you change the cell phone number of the SIM card, or a change in the shortest time necessary to apply to the bank branch to adjust data