GENERAL PROVISIONS
- Payment for the Bank's services is made by the Customer during the banking and other transaction(s), unless otherwise stipulated by the terms of the relevant tariffs and/or contracts for the provision of banking services, in accordance with the applicable tariffs (commission fees) The Bank in cashless order and/or in cash.
- Postal and telecommunication services (telephone, fax) are paid additionally at the actual cost.
- Commissions received by the Bank for banking services rendered are non-refundable.
- The Bank is not responsible for incorrectly executed payment documents by theCustomer, as a result of which there was an untimely or incorrect debit of the Customer's money, as well as a delay in processing documents beyond the established deadlines.
- When clarifying the strategic goals, objectives and priorities of the Bank's activities, including those related to the introduction of new banking products and technologies, fluctuations in supply and demand levels in the banking (financial) services market, the Bank, on the basis of a decision of the Board of Directors, may independently make changes and additions to tariffs, commissions and other terms of service they need customers.
- The fees established by these Tariffs for banking services rendered are charged from accounts in tenge and/or in foreign currency, at the exchange rate of the National Bank of the Republic of Kazakhstan on the day of the transaction.
- Tariffs for services provided by the Bank that are not classified as banking operations in accordance with the current legislation of the Republic of Kazakhstan are indicated with VAT.
- Commissions and rates for banking services not specified in these Tariffs are charged by agreement.
- The commissions and rates for banking services specified in these Tariffs were approved by the decision of the Board of Directors No. 995 dated 02/29/2024 and valid from April 1, 2024.